1. Firearms and Regulated Items — Final After Transfer

All firearm sales, frame sales, receiver sales, and other regulated-item sales are final once the receiving FFL has transferred the item to the customer. No return, refund, or exchange will be accepted after transfer except where required by non-waivable law or where the Company expressly agrees otherwise in writing.

2. Mandatory Pre-Transfer Inspection

The customer must inspect the product at the receiving FFL before completing transfer. If the item appears damaged, materially defective, or incorrect, the customer must not complete transfer and must ensure that the receiving FFL promptly notifies the Company.

If the customer completes transfer despite an apparent nonconformity that reasonably could have been identified at pickup, the Company may treat the item as accepted and may direct the customer to the manufacturer for warranty service.

3. Pre-Transfer Nonconforming Firearms

If a firearm or other regulated item is incorrect, materially damaged in transit, or materially nonconforming before transfer, the Company may, in its discretion and subject to legal compliance, authorize one of the following remedies: (a) return to the Company through the receiving FFL; (b) replacement, subject to availability; (c) store credit; or (d) refund after inspection and confirmation of the issue.

The Company may require photographs, serial-number confirmation, packaging materials, a statement from the receiving FFL, and a written description of the issue before authorizing any remedy.

4. Manufacturer Warranties

After transfer, manufacturer warranties and manufacturer service procedures generally govern claims relating to defects, breakage, performance issues, or ordinary wear. The Company may, but is not obligated to, assist the customer in contacting the manufacturer or facilitating a warranty claim.

5. Ammunition Sales

All ammunition sales are final. For safety, regulatory, and inventory-control reasons, the Company does not accept returns or exchanges of ammunition once shipped, except where required by law or where the Company shipped the wrong product and the customer follows the Company’s return instructions exactly.

6. Accessories, Apparel, and Other Non-Serialized Merchandise

Unused non-serialized merchandise may be eligible for return within fourteen (14) days after confirmed delivery if all of the following conditions are satisfied: (a) the item is unused and unmodified; (b) the item is in original packaging with all parts, manuals, and accessories; (c) the item is in resalable condition; and (d) the customer obtains a return authorization from the Company before sending the item back.

The Company may reject returns that show use, installation, damage, missing packaging, odor, contamination, wear, or modification.

7. Return Shipping; Restocking Fees; and Refund Deductions

Unless the Company made an error in fulfillment, the customer is responsible for all return shipping costs, insurance, signature fees, and packaging costs. Approved non-serialized returns may be subject to a restocking fee of up to twenty percent (20%), plus the cost of any missing parts, damaged packaging, payment-processing losses, or diminished value to the extent permitted by law.

Original shipping charges, adult-signature fees, transfer fees charged by third-party FFLs, and expedited shipping charges are nonrefundable unless required by law.

8. Cancellations and Refused Shipments

The customer may request cancellation before shipment, but the Company is not required to approve the request once processing has begun. Approved cancellations may be subject to payment-processing losses, fraud-screening costs, inventory allocation costs, or other clearly disclosed fees to the extent permitted by law.

If the customer fails a background check, refuses lawful transfer, provides inaccurate information, or causes a shipment to be returned because of the customer’s own act or omission, the Company may deduct return freight, carrier charges, FFL return-transfer costs, payment-processing losses, and a reasonable administrative fee from any refund, subject to applicable law.

9. Refund Timing

If a return or cancellation is approved, refunds will be issued to the original payment method within a commercially reasonable period after the Company or its designated recipient receives and inspects the returned item, confirms eligibility, and completes any necessary carrier or FFL verification. Banking system delays, processor holds, and fraud-review timelines are outside the Company’s control.

10. Fraud Prevention; Chargebacks; and Reservation of Rights

The Company reserves the right to refuse service, deny a return, cancel an order, require identity verification, require matching billing and shipping information where appropriate, and contest improper chargebacks. Submission of false return claims, friendly-fraud chargebacks, altered merchandise, or misleading damage claims may result in denial of the claim, account restrictions, and referral to law enforcement or collection efforts where appropriate.